The KLM Social Media Surprise

Last year KLM had been committing little acts of kindness because they wanted to discover how happiness spreads. Have a look to see what happened..

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4 thoughts on “The KLM Social Media Surprise

  1. This brought a greater smile to my permanent smiley face. I had a similar experience on Qatar airline, I used this airline to travel to South Korea. This was in the form of a meal. I am allergic to pork and instead of being given some bland meal, I was treated to dine in the upper deck of the flight like an MVP. It was great and since then I am loyal customer. One act can really change one’s perception of an airline and build a lasting relationship with them.

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