ORTAMBO Customer Experience – The Social Media Lesson

On my way back to my car on 16 January 2013 at ORTAMBO Airport this happened when paying for parking  to about 5 of us

ORTAMBO responded

Quick Response, they really want to help, I’m thinking, Yeah Right

This is getting serious now, they want to refund the R5

By then I had left the change and the building 

 

Three Weeks Later……

I land at ORTAMBO from one of my business trips and I check-in on FourSquare and send the check in to Twitter

And then this happens! 

 

Howz that for Customer Experience, Use of Social Media. Am still wondering how they remembered after three weeks

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